Our Process Makes The Difference
Years of experience in both enterprise level IT departments as well as working with small businesses has given us a unique perspective on what businesses need to maintain control of their technology.
Because of our process, businesses are able to think strategically, increase productivity and provide their business with the cutting edge technology, tools, and processes that give their company a true competitive advantage over their competition.
What makes us different? Let’s start with 10 things we do better…
We manage your technology better, freeing you to run your business.
Through our Proactive Maintenance we maintain and update our clients systems eliminating up to 50% of potential issues.
Antivirus and spyware software is included and centrally managed with our service.
We have a technical professional answering the phones in less than 5 minutes 95% of the time.
The Help Desk not only helps with your computer problems – they will also answer any of your concerns or questions regarding any other programs such as Microsoft Office, Adobe or your industry specific application.
We manage IT related vendors to ensure that they are performing and the client is not spending time managing them.
Our state of the art ticketing system will keep a history of all previous issues which allows us to identify trends and make better strategic decisions.
We give you an entire IT department available to cover all of your needs for a flat monthly fee that you can budget for.
A CIO is assigned to the client that will manage high level business needs, working closely with the business owners to close the gap between technology and business goals.
On a monthly basis, the client receives a detailed informative report regarding the overall health of their network as well as the items we have been working on that month.
We built our process with you in mind. We curated, tested, and know that you will receive predictable results. IT that works for you, not against you.
Our team will be there to respond and resolve incidents quickly when needed. Our process enables us to be there for you!
Confidence in IT
Whether facing compliance, security or your IT budget, have confidence that you are making the right technology decisions.