Blog – Synetek Solutions

Introducing Synetek’s Proactive Tool: Synbot

Ana Pichardo — Fri, 23 Feb 2024 16:38:03 +0000

Meet Synbot, our Synetek Proactive Tool!

Synbot, our innovative Synetek Proactive Tool, is a game-changer in the realm of IT automation! By seamlessly combining various tools, it revolutionizes day-to-day IT tasks, ensuring a streamlined and efficient workflow. From monitoring systems, updating software, to proactively identifying and addressing potential issues, Synbot takes care of it all 24/7. And is not only one thing; it is a combination of all those systems and processes, that makes sure our customers are operating well.

It diligently works behind the scenes, scanning your systems for any anomalies or areas that require attention. By automating these processes, Synbot enables both our valued Synetek staff and customers to focus on what truly matters – achieving their goals.

Synbot’s versatility is its greatest strength. Whether it’s managing systems, or identifying vulnerabilities, this all-in-one solution has got you covered. With its proactive approach, Synbot tackles potential issues head-on, safeguarding the smooth operation of your business.

“I am here to help support not only the Synetek Staff but our customers! If you ever need me, I’m an email away!” Synbot, CRO

Moreover, Synbot is more than just a tool; it’s a dedicated member of our team. Its commitment to providing exceptional support extends not only to our Synetek staff but also to our esteemed customers. With just an email away, Synbot stands ready to assist, troubleshoot, and guide you through any challenge.

In a world where time is of the essence, Synbot is your ultimate time-saving companion!

So, join hands with Synbot, and let us together embark on an IT journey that is seamless and proactive. Together, we will conquer any technological hurdles and achieve success.

Social Engineering: Recognizing and Preventing Common Tactics

Ana Pichardo — Fri, 23 Feb 2024 16:14:25 +0000

In today’s interconnected world, businesses have become prime targets for cybercriminals. While advanced security measures are essential, on the business side they are typically addressed by a good IT provider, cyber attackers often exploit a different vulnerability – human behavior.

Social engineering is a cunning technique cybercriminals employ to manipulate and deceive individuals into divulging sensitive information or performing actions that compromise security. In other words, even with advanced security in terms of systems, it is many times a human on the inside that is coerced to help the cyber criminal get in.

In this blog post, we will explore the trending topic of social engineering and its common tactics and provide practical advice to help your business safeguard against these threats.

Understanding Social Engineering

Social engineering manipulates human psychology to gain unauthorized access to confidential data or exploit a business’s weaknesses.

Cybercriminals use various tactics to achieve their malicious objectives. Let’s take a closer look at some common social engineering tactics:

Phishing Attacks: One of the most prevalent forms of social engineering, phishing, involves sending deceptive emails or messages impersonating trusted sources. These messages often contain malicious links or attachments, tricking recipients into revealing sensitive information or login credentials.
Pretexting: In pretexting attacks, attackers create a fabricated scenario to obtain personal or confidential information from individuals. They may pose as coworkers, vendors, or even IT support personnel to deceive targets into divulging crucial data.
Baiting: Cybercriminals use enticing offers or fake incentives to lure employees into downloading malicious software or giving away sensitive information. Baiting attacks often exploit employees’ curiosity and desire for rewards.
Quid Pro Quo: In this tactic, attackers promise a benefit or service in exchange for information. For instance, they may claim to be conducting a survey and offer a reward for participating, extracting valuable data.
Tailgating: Physical access is just as crucial to social engineering as digital access. Tailgating occurs when an unauthorized person gains entry to a restricted area by following an authorized individual through access points like secure doors or checkpoints.

Tips to Combat Social Engineering

Employee Training: Ensure that all employees, from top management to front-line staff, undergo regular cybersecurity training. Educate them about the latest social engineering tactics, warning signs, and the importance of not sharing sensitive information with unknown sources.
Implement Strong Authentication: Enforce multi-factor authentication (MFA) for all critical accounts and systems. MFA adds an extra layer of security by requiring users to verify their identity through multiple means, making it harder for attackers to gain unauthorized access.
Establish Strict Data Handling Policies: Implement policies that clearly outline how sensitive information should be treated, stored, and shared. Regularly remind employees of these policies and ensure they understand the consequences of non-compliance.
Regular Security Audits: Conduct periodic security audits to identify and address vulnerabilities promptly. Regular assessments can help spot potential weaknesses that social engineers may target.
Keep Software Updated: Outdated software can be exploited by cybercriminals. Regularly update all software and applications to protect against known vulnerabilities.

Social engineering attacks are sophisticated and often difficult to detect. They prey on human psychology and the natural inclination to trust others.

Recognizing and preventing these tactics is essential for the security and success of your business. By staying informed, training employees, and implementing robust security measures, you can fortify your defenses against social engineering threats.

As a trusted provider of Managed IT Services, we understand the evolving landscape of cyber threats. We use a multi-level approach to cyber-security by employing not only the latest technology and continuous network monitoring but also by taking into account the human factor and including ongoing cyber-security training and testing of our users on their cyber-security knowledge and preparedness to identify a threat.

Contact us today to schedule a FREE consultation and learn how we can help protect your business from social engineering attacks.

Don’t let your guard down; secure your business with expert IT solutions!

The Risks of Social Engineering

Ana Pichardo — Fri, 23 Feb 2024 16:11:30 +0000

Protecting Your Business from Social Engineering Attacks: Stay One Step Ahead!

In today’s interconnected world, where technology plays a pivotal role in every aspect of business operations, cyber threats are becoming increasingly sophisticated.

Among these threats, social engineering attacks stand out as a dangerous tactic used by cybercriminals to exploit human vulnerabilities.

In this blog post, we will delve into the risks of social engineering, explore common attack techniques, and provide actionable tips to help you recognize and prevent them.

Stay informed, stay vigilant, and protect your business from this ever-present danger.

Overview of Common Social Engineering Attacks:

- Phishing: This is the most prevalent social engineering attack, where cybercriminals send deceptive emails or messages impersonating legitimate entities to trick recipients into revealing sensitive information or clicking malicious links.
- Pretexting: In pretexting attacks, the attacker poses as someone trustworthy, such as a vendor, client, or even a colleague, to manipulate individuals into divulging confidential information.
- Baiting: Cybercriminals exploit human curiosity by leaving physical or digital “baits” like infected USB drives or enticing downloads, which, when accessed, grant them unauthorized access or install malware.
- Tailgating: This physical social engineering attack involves an unauthorized person gaining access to a restricted area by following closely behind an authorized individual.
- Spear Phishing: This targeted attack focuses on specific individuals or organizations, using personalized and convincing messages to deceive recipients into taking malicious actions.

Tips to Recognize and Prevent Social Engineering Attacks:

Educate Your Team: Conduct regular training sessions to raise awareness about social engineering attacks, highlighting red flags, and emphasizing the importance of cautious online behavior.
Develop Strong Password Practices: Encourage employees to create unique, complex passwords and enable two-factor authentication for enhanced security.
Verify Requesters: Whenever sensitive information or actions are requested, verify the identity and legitimacy of the requester through independent means, such as a phone call or in-person confirmation.
Be Cautious of Unsolicited Communications: Teach your team to be wary of unexpected emails, messages, or phone calls asking for sensitive information or urgent actions. Always independently verify the source before responding.
Keep Software Updated: Regularly update your operating systems, applications, and security software to patch vulnerabilities and protect against known threats.

Social engineering attacks continue to pose significant risks to businesses of all sizes. By understanding the various attack techniques and implementing proactive measures, you can mitigate these risks and safeguard your valuable data.

Stay informed, educate your team, and remain vigilant in the face of evolving cyber threats!

At Synetek Solutions, we understand the complexities of managing IT security. Contact us today to learn how our IT services can help fortify your defenses against social engineering attacks and other cybersecurity threats. Don’t wait until it’s too late—protect your business now!

Synbot and Windows Updates

Ana Pichardo — Fri, 23 Feb 2024 15:25:44 +0000

As part of our efforts to automate, be proactive, and due to feedback we have received, we have enabled a pop-up banner that will show on workstations through our Synetek Proactive Tool (SYNBOT).

If the computer has Windows updates/patching pending and it needs to reboot (image below), you will be prompted to either reboot now or to be reminded.

The aim is to give you control of when to restart (as much as possible) for when these updates/patches go through.

This should lead to less interruptions and higher convenience for you. (You will be forced to restart after a number of attempts, but it allows you to prepare yourself for it!).

Pop-up on Workstations

How does the Pop-Up work?

After a computer has been updated/patched and requires a reboot, the message above will pop up:

Users’ Options – The user will be given the option to “Reboot Now” or get a reminder in 2 hours to reboot (120 minutes).

If they click “Remind me in…”, the same pop-up from above will continue to come out.

Reboot Counter – Users will have 48 hours to Reboot the PC.
After 48 hours – If the computer has not been rebooted, a new pop-up will have a message saying:

“Your system has reached its patch reboot deadline. A reboot is necessary to complete the application of patches and close related vulnerabilities. Please save all your work to ensure nothing is lost during the reboot. Thank you!”

Users will have 15 minutes before the computer is forced to reboot.

No User Logged on – the computer will reboot.

Synetek Solutions is proud to deliver a Managed IT Service beyond the day to day computer support! We build systems and incorporate tools that will support businesses and their teams.

You can always reach us at 1-833-SYNETEK, or email us at sales@syneteksolutions.com

Navigating the End of an Era: Windows Server 2012 and SQL Server

Ana Pichardo — Fri, 23 Feb 2024 14:53:44 +0000

In the dynamic world of technology, change is inevitable. Just as seasons change, so do the technologies we rely on. Today, we find ourselves bidding farewell to the venerable operating system Windows Server 2012 and its trusted companion, SQL Server. As these operating systems reach their end of life, it’s time for us to prepare for the next phase of innovation and efficiency.

In this blog post, we will explore the implications of this transition, offer essential advice, and guide you through the steps to ensure a smooth migration. Let’s embark on this journey together!

Understanding the End of Life (EOL)

- Windows Server 2012: Windows Server 2012, launched with great acclaim, has served businesses faithfully for several years. However, all good things must come to an end. On October 10, 2023, Microsoft will officially end support for Windows Server 2012, marking the conclusion of regular security updates, bug fixes, and technical assistance.
- SQL Server: Similarly, SQL Server 2012 has reached its end of life, with Microsoft discontinuing support on July 12, 2022. As a vital component of many organizations’ database infrastructure, this transition carries significant implications for data management and security.

Risks of Staying on Outdated Systems

- Security Vulnerabilities: Without regular updates and patches, unsupported systems become increasingly susceptible to cyber threats, exposing sensitive data and compromising business operations.
- Compliance and Regulatory Issues: Staying on an unsupported platform can result in compliance violations, potentially leading to legal consequences and damage to a company’s reputation.
- Performance and Compatibility Limitations: Outdated systems lack the performance enhancements and compatibility improvements of their successors, hindering the adoption of new technologies and innovations.

Migration Strategies and Best Practices

- - Assess Your Environment: Begin by evaluating your current infrastructure, applications, and dependencies. Identify the systems running Windows Server 2012 and SQL Server 2012 and determine their criticality to your business.
  - Choose the Right Upgrade Path: Depending on your needs and budget, consider options such as migrating to Windows Server 2016/2019 or embracing the cloud with Microsoft Azure. For SQL Server, you can choose to upgrade to the latest version or explore the benefits of Azure SQL Database.
  - Plan and Test: A successful migration requires careful planning, including testing in a non-production environment to identify and resolve any compatibility or performance issues before making the switch.
  - Backup and Data Migration: Safeguard your data by creating comprehensive backups and meticulously transferring them to the new environment. Ensure data integrity and minimize downtime during the transition process.

Tips and Advices

- - 1. Stay Informed: Keep yourself updated with the latest technology trends, industry news, and Microsoft’s announcements regarding software lifecycles to stay ahead of future migrations.
    2. Engage with Experts: Seek guidance from IT professionals, consultants, or managed service providers who possess the expertise and experience to facilitate a smooth transition.
    3. Invest in Training: Equip your team with the necessary skills and knowledge to adapt to the new environment effectively, maximizing the benefits of the upgraded systems.
    As Windows Server 2012 and SQL Server 2012 bid us farewell, it’s time to embrace the next generation of operating systems and database management tools.
    The end of life for these technologies presents both challenges and opportunities for businesses. By understanding the risks, devising a well-thought-out migration strategy, and seeking expert guidance, organizations can ensure a seamless transition and position themselves for future growth and success.
    Remember, change may be daunting, but it is an essential catalyst for progress in our ever-evolving digital landscape.

The Role of Information Technology (IT) in Sustainable Business Processes

Ana Pichardo — Sat, 22 Apr 2023 13:07:53 +0000

Happy Earth Day! Today, we celebrate the beauty and complexity of our planet, and reflect on how we can protect it for future generations. Businesses play a crucial role in curbing climate change, and one way they can do this is by adopting sustainable practices through the use of information technology.

In this blog post, we will explore the ways by which adopting technology can help businesses become more environmentally conscious.

Paperless Operations: One of the most popular ways by which businesses can reduce their carbon footprint is by going paperless. Electronic documents not only reduce the amount of waste produced, but they also lead to cost savings. By adopting digitization, organizations can reduce the need for printers, toners, ink cartridges, paper, and file cabinets, freeing up space and reducing cost while also being eco-friendly.

Remote Working: The advent of cloud-based technologies enables businesses to work from anywhere in the world, leading to reduced carbon emissions. In terms of sustainability metrics, remote working greatly reduces the need for employees to travel, participate in activities with a high carbon footprint, and use resources in the office. Not only does remote working enable a better work-life balance for employees, but it also aligns with the company’s sustainability goals.

Green Energy Techniques: Renewable energy sources are becoming increasingly popular and accessible, mainly thanks to technological advances. With the integration of solar panels, wind turbines, and energy-saving appliances, businesses can dramatically reduce their carbon footprint. Companies that use green energy technologies are not only environmentalists but also reap economic benefits by avoiding peak-hour electricity costs, reducing their financial burden in the long run.

Automated Processes: Automation and robotics are the future of sustainable business processes. They have the potential to deliver consistent, streamlined, fast, and efficient functions, almost error-free. When compared to manual processes, automated systems can reduce the human parts in the supply chain, leading to decreased environmental impact. Automation also enables more precise and efficient outcomes that cause lower levels of material wastage.

E-waste Management: With the rise of technology, businesses are producing more e-waste than ever, leading to potentially hazardous consequences. By ensuring proper disposal and recycling of end-of-life technology products, businesses can have a positive impact on the environment. Data destruction and proper disposal of e-waste are now possible with the aid of IT service providers such as Synetek Solutions, who provide this environment-friendly service to a growing number of clients.

In conclusion, information technology plays an essential role in the development and execution of sustainable business practices. By implementing eco-friendly solutions, businesses are not only seeking to reduce their impact on the environment but also realizing significant cost savings. It is crucial to recognize the impact of IT on the environment and incorporate environmentally responsible practices that protect the planet for future generations.

Reach out to Synetek Solutions to learn more about incorporating sustainable practices into your business. Happy Earth Day!

Synetek Solutions Honored on the 2023 CRN Tech Elite 250 List

Ana Pichardo — Wed, 12 Apr 2023 14:16:35 +0000

Synetek Solutions, Enterprise Level Support Within Reach, today announced that CRN, a brand of The Channel Company, has honored Synetek Solutions on its 2023 Tech Elite 250 list.

This annual list features solution providers of all sizes across the U.S and Canada that have differentiated themselves by achieving the highest level and largest breadth of certifications and specializations from key technology vendors in the infrastructure, cloud, and security spaces.

Businesses rely on solution providers to maintain the highest levels of technical prowess across critical products and services to help them meet today’s IT challenges and take advantage of the benefits of cutting-edge solutions. To meet these demands, solution providers such as strategic service providers, systems integrators, managed service providers and value-added resellers strive to maintain high levels of training and certification from IT vendors and achieve the highest tiers within those vendors’ partner programs.

At Synetek Solutions, we place great importance on continuous education to enhance our ability to serve customers and support our colleagues. Given the ever-evolving nature of technology and the rapidly changing cybersecurity landscape, it is crucial for our team to stay ahead of the curve through ongoing training across all levels. This enables us to adapt to market demands impacted by technological advancements and assist our clients in keeping up with the latest trends.

“I am thrilled to hear that our company, Synetek Solutions, has won an award for our commitment to ongoing education and professional development,” said Mayron Herrera, CEO of Synetek Solutions. “This recognition would be a testament to the hard work and dedication of our team, who continually strive to enhance their knowledge and skills to better serve our customers and stay ahead of the curve in the ever-changing technology landscape.”

“CRN’s Tech Elite 250 list features the leading solution providers in the IT channel with the most in-depth technical knowledge, expertise, and certifications for providing the highest level of service for their customers,” said Blaine Raddon, CEO of The Channel Company. “These solution providers have continued to extend their aptitudes and abilities across various technologies and IT practices, demonstrating their commitment and value to their customers.”

Coverage of the Tech Elite 250 will be featured in the April issue of CRN Magazine and online at www.CRN.com/techelite250.

About Synetek Solutions

Synetek Solutions brings enterprise level support within reach of small and medium sized businesses by becoming an integral part of their team. They focused not only on the care of the technology but aligning with their strategic goals, maximizing growth, productivity, and profitability. Synetek Solutions created a unique approach with ongoing assessments of the business processes and overall health of the technology in the business. They have combined this with friendly IT support when technology hiccups, automated system maintenance, and state of the art monitoring, which make all the difference in business success.

Follow Synetek Solutions: Twitter, LinkedIn, Facebook and Instagram.

About The Channel Company

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers, and end users. Backed by more than 40 years of unequaled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelcompany.com

Follow The Channel Company: Twitter, LinkedIn, and Facebook.

Synetek Solutions Recognized on CRN’s 2023 MSP 500 List

Ana Pichardo — Fri, 17 Mar 2023 18:33:23 +0000

Synetek Solutions, Enterprise Level Support at Your Reach, announced today that CRN ^®, a brand of The Channel Company, has named Synetek Solutions to its Managed Service Provider (MSP) 500 list in the Pioneer 250 category for 2023. CRN’s annual MSP 500 list identifies the industry-leading service providers in North America who are driving a new wave of growth and innovation for the channel through forward-thinking approaches to managed services, helping end users increase efficiency and simplify IT solutions, while maximizing their return on investment.

MSPs have become a vital part of the success of businesses worldwide. MSPs not only empower organizations to leverage intricate technologies but also help them keep a strict focus on their core business goals without straining their budgets.

The annual MSP 500 list is divided into three sections: the MSP Pioneer 250, recognizing companies with business models weighted toward managed services and largely focused on the SMB market; the MSP Elite 150, recognizing large, data center-focused MSPs with a strong mix of on- and off-premises services; and the Managed Security 100, recognizing MSPs focused primarily on off-premises and cloud-based security services.

Synetek Solutions was chosen to be in the ranks of the top 500 Managed Service Providers in the country due to their ability to demonstrate their effectiveness through customer satisfaction, services provided to their customers, and how they compare to peers in the industry.

“Managed services offer a path for businesses of all sizes to remain efficient and flexible as they grow,” said Blaine Raddon, CEO of The Channel Company. “The solution providers on our 2023 MSP 500 list are bringing innovative managed services portfolios to market, helping their customers win by doing more with the IT budgets they have and freeing up resources to focus on mission-critical activities to drive future success.”

“We are honored to be recognized for our work once again”, said Nancy Henriquez, VP of Sales and Marketing at Synetek Solutions, “we set out to help businesses take control of their IT so they can best utilize it for their growth and goals not win awards or recognition. Our relationship with our customers is a close one as IT is now integral to a businesses success on how they operate, service customers, and how they prepare for the future without losing production, which is rewarding all on its own but it is always nice for that work to be seen and be celebrated.”

The MSP 500 list is featured in the February 2023 issue of CRN and online at www.crn.com/msp500.

About Synetek Solutions

Synetek Solutions brings enterprise-level support within reach of small and medium-sized businesses by becoming an integral part of their team. They focused not only in the care of the technology but aligning with their strategic goals, maximizing growth, productivity, and profitability. Synetek Solutions created a unique approach with ongoing assessments of the business processes and overall health of the technology in the business. They have combined this with friendly IT support when technology hiccups, automated system maintenance, and state-of-the-art monitoring, which make all the difference in business success.

Follow Synetek Solutions: Twitter, LinkedIn, Facebook, and Instagram.

About The Channel Company

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers, and end users. Backed by more than 30 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com

Follow The Channel Company: Twitter, LinkedIn, and Facebook.

Advantages of Managed IT Services

Ana Pichardo — Wed, 07 Dec 2022 20:53:19 +0000

Why are managed IT services important?

Most companies find that starting small and expanding as they develop is the best way to go. But, when you choose a managed IT service, you may easily scale up based on demand.

Managed IT Services help you focus on your business and give you time back to relax. Also, it will help your company be more productive, efficient, profitable and keeps morale high.

Regardless of sort of business you are in, having a Managed IT Service Provider gives you the peace of mind you need!

What are the advantages and benefits of managed IT services?

The advantages of managed IT services allow you to focus on growing your business’s core strengths. It includes:

Holistic approach streamlines operations
Solution for data center
Computing in the cloud
Asset management, cybersecurity, and computer systems
Support for the user

Predictable and scalable spending:

It can be expensive to invest in IT systems and infrastructure.

Predicting running expenditures as your firm expands might be difficult when you invest in IT needs upfront.

But, these expenditures are aggregated into a single, fixed cost with outsourced IT services.

Faster response time:

Your business has 24/7 support.

Proactive monitoring and issue fixing:

It aids in the detection of concerns before they become significant problems. And because of the little downtime, it provides company continuity.

Also, experienced Field Technicians available that can fix any escalated problem on time when remote assistance won’t work.

Professional expertise and experience:

It allows you to recruit professional IT administrators, with specialized skill sets without having to discover and hire them on your own.

Strategic CIO Advisory:

Strategic CIO meetings to discuss the business challenges, as well as look for ways to understand where to take the business, ensuring the proper technology is in place.

Cybersecurity support:

It helps in the reduction of dangers associated with customer data, and other sensitive data leaks.

Cloud computing:

Cloud computing, which is part of IT management, adds high-speed resources to the table, which may help minimize IT issues.

Synetek Solutions is proud to deliver a Managed IT Service beyond the day to day computer support! We build systems and incorporate tools that will support businesses and their teams.

You can always reach us at 1-833-SYNETEK, or email us at sales@syneteksolutions.com

Stop Unwanted Robocalls and Texts

Ana Pichardo — Fri, 30 Sep 2022 15:59:39 +0000

Protect yourself from Phone Scams!

One day Sarah wanted to contact her client, Ben, on his cell phone. When Sarah was dialing Ben’s phone number, he saw an incoming call immediately on his cell phone. But… oh ohh… it comes out as a blocked number! That’s not a good sign, right? Ben denied the call and went about his day not knowing it was Sarah. Way to start a string of miscommunication…

In May 2022, the Federal Communications Commission (FCC) adopted new rules to stop illegal robocalls that originate outside the U.S. from entering American phone networks.

Unwanted calls, including illegal and spoofed robocalls, are the top consumer complaint. These include complaints from consumers whose numbers are being spoofed or whose calls are being mistakenly blocked or labeled as a possible scam call by a robocall blocking app or service. The FCC is committed to protecting users from these situations and cracking down on illegal calls in various ways.

Answering a robocall doesn’t make you more likely to get additional robocalls. However, stories you’ve heard about people getting hundreds of unsolicited calls? Those are true. So let’s protect ourselves now from these phone scams!

What is a Robocall?

If you answer the phone and hear a recorded message instead of a live person, it’s a robocall. If you’re getting a lot of robocalls trying to sell you something, odds are the calls are illegal and also probably scams.

Are you receiving robocalls and texts on your cell phone?

If you think you’ve received a robocall or text that does not comply with the FCC’s rules, you can file an informal complaint with the FCC at fcc.gov/complaints. If you are receiving texts that you didn’t ask for, report the sender by forwarding the texts to 7726 (or “SPAM”).

How Businesses can avoid having legitimate calls blocked?

Phone companies, or their partner service providers, look for suspicious calling patterns in their ongoing efforts to proactively block unwanted and illegal calls. False-positive blocking may occur if a legitimate business or other entity places calls using a pattern similar to those associated with unwanted robocalls.

Here are some best practices to avoid being blocked:

Always use a valid outgoing number.
Never display an invalid number in caller ID.
Never substitute a phone number in the caller ID to which you do not subscribe.
Do not use an outgoing number that is on the “Do Not Originate” list.
Limit the number of calls placed per minute, particularly outside of normal business hours.
Limit the number of times you call numbers back within a short time frame.
Periodically check with phone companies and third-party analytics companies about consumer complaints for the numbers you use to place calls.

When leaving messages include a consistent call-back number, and consider including additional contact information that recipients can use to report concerns.

You can also use different outbound numbers for different purposes. For example, customer support call-backs are less likely to be blocked based on complaints if they are made using a distinct number and not one shared with outbound telemarketing calls, which may draw complaints.